St Pauls SENCO is Ms Netta Costanzo. Should you need to contact our SENCO please contact the school office 01992 635060 or email at admin@stpauls373.herts.sch.uk and mark for the attention of Ms Netta Costanzo.

Main Contacts: - All staff are able to deal with enquiries from parents and other members of the public

If you would like a paper copy of any aspect of the school website (free of charge) please contact the office.

Our Designated Senior Person for Child protection (DSP) is Mrs Katie Worton -Geer (Headteacher). Our Deputy DSP is Mrs Katie Cook. Ms Netta Costanzo and Mrs Sally Beckford are also DSP's . The Designated Governor for safeguarding is Mrs Karen Popely

Nursery - nursery@stpauls373.herts.sch.uk
Reception - reception@stpauls373.herts.sch.uk
Year 1- year1@stpauls373.herts.sch.uk
Year 2 - year2@stpauls373.herts.sch.uk
Year 3 - year3@stpauls373.herts.sch.uk
Year 4 - year4@stpauls373.herts.sch.uk
Year 5 - year5@stpauls373.herts.sch.uk
Year 6 - year6@stpauls373.herts.sch.uk

 

The parental communications policy

It is very important to us that we work closely in partnership with parents and carers, and communication between home and school is key. We recognise however that it can often be difficult communicating with teachers because they have a very full timetable; and we recognise that parents and carers also have very busy lives.

Contacting the school

Communication by email or phone is the preferred method.

Emailing the admin team via the admin email or calling the school office will ensure that you get a message to the school promptly and should be used for the majority of everyday communication. 

If your query is classroom specific, please use the class email address to contact your child's class teacher. Teachers want to respond to parental queries at the earliest opportunity and will do their best to do so. However, the majority of teachers’ time is taken up teaching and preparing for lessons. Teachers’ responsibilities extend beyond the classroom, and they may be unable to respond to you on the day a query is made. We have also agreed with staff that there is no expectation to respond to queries during their personal time.

Phoning school staff

Please use the main reception number to leave a message for a teacher to contact you.

Admin staff will relay messages to teachers as soon as possible.

If a call is urgent, please inform the admin team who will take a message and pass this on to a senior member of staff to follow up.

We will try to respond to you within three working days, if not the same day. Please note lessons will never be interrupted for teachers to take calls.

Emailing school staff

Please use class email addresses if you need to contact your child's class teacher directly.

Teachers are not in a position to check emails consistently throughout the day and the school does not expect work emails to be checked during a teacher’s non-working time.

We aim to respond to you as soon as possible and within three working days. Part-time staff may take longer to reply.

Scheduling meetings with school staff

The day-to-day care, welfare and safety of your child is managed by the person who is placed closest to them.

In the first instance, please approach the following members of staff who are responsible for your child in the following order:

1. Classroom Teacher 
2. Phase Leader 
3. Assistant Headteacher
4. Deputy Headteacher
5. Headteacher

Meetings should always be pre-arranged with members of staff.

If you urgently need to see someone, for instance if there is a serious family emergency or a child protection issue, please phone ahead and the reception staff will do their best to find a senior member of staff to see you.

For non-urgent meetings we will aim to meet with you within five working days. The school will determine the level of urgency at its discretion, to enable it to manage multiple demands.

Receiving contact from the school

Our preferred method of contacting you is via phone.

Finding the school’s social media

We use our social media channels to promote student achievements, subject information and generic educational information. You can find these by searching stpaulscheshunt on Instagram. We post weekly diary updates on here as well as daily in school content.

Following up communications to the school

If you have not received a response from the school within three working days, please contact the school by emailing the admin team and we will chase up your enquiry.

Communication with parents and carers is important to us, and we will continue to monitor this policy and our approach to improve the process further.